For customer-first teams seeing people as more than tickets

AI Helpdesk Software for
Superhuman Support Solutions

Zinnect’s AI support assistant solves and sorts tickets, drafts responses,
and makes tickets move as fast and just as simple.

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No credit card needed • Unlimited time on free plan
HelpDesk AI

Enterprise-grade security

Rest assured that your customer’s data is safe, secure and
protected by industry-leading security standards.

AI Support System with Real-Time Information

AI that works with you

AI that Works with you, not instead of you

AI that works at your direction, handles the heavy lifting so you can focus on context of customer interactions.

Automation Interface

Automation that reduces workload, not adds to it

Trigger actions without the hassle and reduce work with smart automations, not increase complexity.

Analytics Dashboards

Actionable insights to improve customer support

Turn support conversations into insights, and make every customer interaction into a chance to learn from. Simple.

Support that Feels Effortless

Because it should be

Every Conversation,
One Inbox

Zinnect pulls every customer interaction across email, chat, and socials into one unified inbox so for AI to track, categorize, and prioritize tickets automatically.

Inbox Interface

AI Agent that makes
Every Interaction Count

Zinnect’s AI support agent mimics human-quality service, gets smarter over time, learning from every interaction and providing better solutions with each one.

AI Agent Interface

Data Insights to
Improve Customer Support

Zinnect gives you actionable insights from user data so you’ll always know how to improve your support.

Data Insights

Support Automation that
Reduces Efforts

Your team blazes through ticket management with AI suggested replies, automated ticket routing, and auto-tagging to customer requests twice as fast without burning out.

Automation Workflow

FAQs

Find quick answers to common questions about our help desk, features, and support process.

The simple answer is no, they are used interchangeably but the service desk is used for complex IT support in a business like providing a laptop and the helpdesk is for solutions to immediate technical issues like login issues.

Customer support is the pillar of a successful business, Providing an efficient customer support helpdesk software is the best option with key factors such as,
  • Ticketing system
  • Omnichannel support
  • Trackable records
  • Knowledge base

Your business’s ideal service desk tool depends on your needs, budget, and size. Some of the popular service desk tools are:
  • Zinnect Helpdesk
  • ServiceNow
  • Jira Service Management
  • Freshservice
  • SysAid
  • ManageEngine Service Plus

A helpdesk makes your business efficient and solves customer queries leading to enhanced customer satisfaction and sustainable growth. Key factors to look for in implementing a helpdesk :
  • Lacks ticketing system
  • Lacks multichannel communication
  • Slow response time
  • Poor customer support
  • Inefficient email support

Selecting the right tool for your business is crucial to build a strong business. The key factors to consider while choosing a helpdesk or service desk software are:
  • Identify your needs
  • Size of your business
  • The complexity of your tasks
  • User-friendly software
  • Budget
  • Integrations

Let Zinnect’s
AI optimize ticket handling.

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Helpdesk Dashboard