The same question, fifty times a week
The chat agent and help center answer it before it becomes a ticket.
Agents on call for you 24/7
Zinnect gives your customers a help center, a portal and an AI chat agent that resolve routine questions on their own, giving your team room to breathe.
4.9
Rated out of 5 byteamsTrusted by 200K+ companies in 92 countries
74% of customers expect help around the clock
Any update on my ticket?
Customers check status in their own portal.
Answers that live in one agent's head
AI surfaces articles drafted from resolved tickets, so a fix only gets figured out once.
Help Center & Knowledge Base
One source of answers,
for customers and your team
Write an article once and use it everywhere: your help center, the chat agent and the reply composer.
Knowledge Base
View as: Support AgentAll articles
My drafts 1Submitted 3Internal Articles 7
ArticleStageResource statusLast mentioned
Understanding Integrations and How They Work?
Connect Zinnect with Slack, Teams and the tools your agents already use.
OAuth scopes for third-party apps
Which permissions each integration requests — and why.
Resetting a password
Steps for customers locked out of the portal or help center.
Billing cycles and invoice status
Why an invoice can show Payment Failed after a successful charge.
Sharing a private article with a client
Publish once, control access by portal and team.
AI Chat Agent
A first responder that never clocks out
It answers from your knowledge base, and hands off to your team when it can't.
Answers product and general questions from your knowledge base in seconds — and offers a live agent when it can't.
Answered in 3s · from approved content
Billing & invoices, sorted.
Visitors get an answer from your Help Center in seconds, with the source article linked.
Billing cycles and invoice statusApproved
Update your payment methodApproved
Internal refund policyNot shared
ZOnline
Zinnect AI
Answers from your knowledge base
Why was I charged twice for invoice INV-2024-001?
Duplicate charges usually clear once the invoice syncs. This article walks through what to check:Billing cycles and invoice statusHelp Center · 2 min read
That helpedStill charged twice
Ask a follow-up…Live agent
Decide what it can answer and when it hands off to a person.
Creates a ticket with the full transcript and routes it to the right team.
The same agent qualifies prospects on your marketing site and routes them to sales.
One source of answers, for customers and your team
Write an article once and use it everywhere — help center, chat agent, and reply composer. Connect with us to see it live.
Customer Portal
Give clients a window, not a waiting room
Every client gets a secure login to see their tickets, follow projects and message your team.
Clients submit new issues and follow existing ones without sending an email.
My ticketsProjectsMessages
ECEthan CaldwellInfotech CorpMy tickets
Clients submit new issues and follow existing ones without sending an email.
TKT-2551Received
Invoice shows payment failedSubmitted just nowTKT-2490Waiting on you
CSV export drops custom columnsLiam asked for a sample file · 1dTKT-2477Open
Add 5 more seats to our planUpdated 2d agoTKT-2419Resolved
SSO login loops back to sign-inClosed Sep 12Delivery milestones, shared files and comments, all in one place.
Conversations in the portal land on the same record your team works from.
And more
Everything your customers need to help themselves.
Tickets created from email, web forms, chat and the portalInternal-only articles for your teamChat transcripts saved to the contact recordPortal access controlled per contact
Suggested articles as customers type into a ticket formAI-suggested article updates when a fix changesDeflection tracked in your support dashboards
Integration
Seamless integration with
your favourite apps
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Enterprise Grade Security
Keep your company's data secure and compliant with industry-leading security standards and certifications.
SOC 2 Type II
ISO 27001
GDPR
HIPAA
