AI Chat Agent
Deal record only
Context it can read
Deal
Tickets
Emails
Is Acme ready to renew?
CRM AI
The renewal deal looks healthy.
SourcesDeal
Not visible
Not visible
Ticket Research RESEARCHING
TKT-014 · Payment sync
3 similar cases · avg fix 1h 30m
3 similar cases · avg fix 1h 30m
Account Signals SCORING
42 Acme · churn risk
Copilot ANSWERING
“Is Acme ready to renew?”
Meeting Prep DRAFTING
Brief for 2:30 PM · Acme QBR
4 open items · 2 action items
4 open items · 2 action items
Deals · Tickets · Emails
1.2s answers
3 sources cited
Context: Acme
AI that knows your customers as well as you do
It reads every deal, ticket and conversation, then answers questions, clears busywork and builds what you describe.
Ask Zinnect AI anything…
★★★★★ 4.9 rated by teamsTrusted by 200K+ companies in 92 countries
Trusted by 200K+ companies in 92 countries
Why context matters
70% of customers expect everyone they talk to to know their full story
AI that only sees the deal gives you half an answer. Zinnect AI reads deals, tickets and emails together, so the answer reflects what's actually happening.
CRM-only AI sees one record and misses the story.
AI Chat Agent
Deal · Tickets · Emails
Context it can read
Deal
Tickets
Emails
Is Acme ready to renew?
Zinnect AIAt risk
At risk. Acme has three open escalations and sent a frustrated email last week.
SourcesDealTicketsEmails
TKT-209 + 2 more escalated
Maria Alvarez · last week
Zinnect reads the deal, the tickets and the inbox together.
Full context
Answers grounded in the whole account.
Deals, tickets, emails, notes and meetings, read together on every screen.
Proactive
Work that's done before you ask.
Research starts the moment something new arrives, so every task begins informed.
In control
Nothing changes behind your back.
Drafts wait for your review, and record changes wait for your confirmation.
Copilot
Six things you can ask it to do
The copilot sits on every screen in Zinnect and already knows which account, deal or ticket you're looking at.
Tickets My Tickets
TKT-014 – Customer reports that payment for invoice #INV-2024-001 was debited from their bank account, but the portal still shows the status as Payment Failed
NewHighDue in 2 days 21 hrsCustomer reports that payment for invoice #INV-2024-001 was debited from their bank account, but the portal still shows the status as Paym…
SEP 24, 2026
Sender 4Infotech Corpjust now
Payment was debited but the portal still shows Payment Failed.
Sender 5Infotech Corpless than a minute ago
Partner sandbox API rate limits need a quick sanity check.
Sender 6Infotech Corpless than a minute ago
VIP wants one owner for all renewal threads going forward.
Sender 7Infotech CorpRepliedless than a minute ago
Production job queue depth spiked during maintenance.
Sender 8Infotech Corpless than a minute ago
French locale docs link returns 404 in the portal.
Sender 9Infotech Corpless than a minute ago
Document IP allow-list changes in the security runbook.
AI Assistant
Suggested questions based on this ticket
0Relevant tickets
0Related articles
0Recent trends
Relevant tickets3 similar · avg. fix 1h 30m
TKT-1034ClosedBest matchResolved in 2h 15m
Payment sync issue fixed by clearing cache
What worked: Cleared cache and restarted transaction processor
0%High
Draft ReplyTKT-0987ClosedResolved in 45m
Invoice stuck on Payment Failed after webhook timeout
What worked: Replayed the failed Stripe webhook event
0%Medium
TKT-104OpenOpen for 1d 4h
Payment sync delay - clearing cache re-initiated
Pending resolution via stripe webhook retry
0%Medium
What is the main issue?What changed recently?
Tell AI what to do next
Powered by Zinnect AI · Ticket-aware responses
One source of answers, for customers and your team
Write an article once and use it everywhere — help center, chat agent, and reply composer. Connect with us to see it live.
Proactive AI
Work that's done before you ask
Zinnect does the research the moment something new arrives, so you start every task already informed.
Every new ticket comes with similar resolved cases, related articles and a flag if it's part of a growing trend.
Tickets My Tickets
TKT-014 – Customer reports that payment for invoice #INV-2024-001 was debited from their bank account, but the portal still shows the status as Payment Failed
NewHighDue in 2 days 21 hrsCustomer reports that payment for invoice #INV-2024-001 was debited from their bank account, but the portal still shows the status as Paym…
SEP 24, 2026
Sender 4Infotech Corpjust now
Payment was debited but the portal still shows Payment Failed.
Sender 5Infotech Corpless than a minute ago
Partner sandbox API rate limits need a quick sanity check.
Sender 6Infotech Corpless than a minute ago
VIP wants one owner for all renewal threads going forward.
Sender 7Infotech CorpRepliedless than a minute ago
Production job queue depth spiked during maintenance.
Sender 8Infotech Corpless than a minute ago
French locale docs link returns 404 in the portal.
Sender 9Infotech Corpless than a minute ago
Document IP allow-list changes in the security runbook.
AI Assistant
Suggested questions based on this ticket
0Relevant tickets
0Related articles
0Recent trends
Relevant tickets3 similar · avg. fix 1h 30m
TKT-1034ClosedBest matchResolved in 2h 15m
Payment sync issue fixed by clearing cache
What worked: Cleared cache and restarted transaction processor
0%High
Draft ReplyTKT-0987ClosedResolved in 45m
Invoice stuck on Payment Failed after webhook timeout
What worked: Replayed the failed Stripe webhook event
0%Medium
TKT-104OpenOpen for 1d 4h
Payment sync delay - clearing cache re-initiated
Pending resolution via stripe webhook retry
0%Medium
What is the main issue?What changed recently?
Tell AI what to do next
Powered by Zinnect AI · Ticket-aware responses
Every meeting linked to an account gets a brief with account health, the last meeting's action items, recent activity and open items.
Zinnect watches every conversation for signs of churn, renewal and expansion, and turns them into a score you can act on.
A prioritized view of what changed overnight and what needs you today.
Build With AI
Describe it. Zinnect builds it.
Describe a dashboard, workflow or SLA in plain language, then review what Zinnect builds.
"Show me ticket volume by team and first response time this month."
Support OverviewLiveShared with Support team
FilterExport+ Add widgetPublished
This week+ Add filterClear all
Open Tickets
128
▼ 6.2% vs prior
First Response
42m
▲ 11% faster
SLA Met
96%
▲ 2.1% vs prior
CSAT
4.7
▼ 0.1 vs prior
Tickets by Channel
Tickets by Priority
Resolution Time
Drop a widget here
ADD WIDGET
Line chartFirst response over time
DonutTickets by status
TableTop agents this week
Bar chartBacklog by team
Tickets by Status
Triggers, branches and actions assembled from one sentence.
Multi-step outreach that pauses automatically the moment someone replies.
Escalate, reassign or notify before a response target slips.
"Send my team a backlog digest every Monday at 8."
Trust
You stay in control
Zinnect's AI is built to save time without making decisions behind your back.
Questions about our AI
Zinnect's AI works on the data in your workspace so lookups, summaries and drafts stay grounded in your accounts. Customer data is not used to train public foundation models. For enterprise buyers we provide details on model providers, retention, and data residency — talk to our team for the current terms.
Yes. Admins control which AI features are available to which teams from AI Settings.
AI features are part of the Zinnect product. Exact packaging by plan is listed with Pricing — or ask sales what's included for your workspace.
It reads what your team already logs in Zinnect: deals, tickets, emails, notes, meetings and your knowledge base. The more your team uses Zinnect, the better the answers get.
Integration
Seamless integration with
your favourite apps
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Enterprise Grade Security
Keep your company's data secure and compliant with industry-leading security standards and certifications.
SOC 2 Type II
ISO 27001
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